![]() Click "Next." Complete the questionnaire provided and wait for Microsoft customer service to respond to you via your alternate email address. Provide your Windows Live ID and alternate email address. Enter a new password for your Windows Live account.Ĭlick the "I Can't Use Any of These Options" link if you are unable to reset your Windows Live ID password using any of these methods. At this point, you may be prompted to verify your identity. (You may be prompted to enter your account password again.) Select Change password. Change your Microsoft account password online Sign in to the Security page with your Microsoft account, and then select Change my password. Enter the code that Microsoft sends to your phone via text message into the Enter Code box. Sign into your Microsoft account if you’re not already. ![]() ![]() Enter a new password for your Windows Live account.Ĭhoose "Use My Trusted PC" if you have added your computer as a trusted PC on your Microsoft Account and click "Next." When Microsoft confirms that the computer you are using is a trusted PC, enter a new password for your Windows Live account.Ĭhoose "Send a Code to My Mobile Phone" if you provided your cell phone number when you created your Windows Live ID. Log in to the alternate email address and click the link in the message from Windows Live. If you need to change the account, follow the steps to sign out of Chat, then select Use another account and follow the prompts to sign back in. From here you can: Verify the account youre signed in with. Select your profile picture towards the top of the window. Choose "Email Me a Reset Link" for Microsoft to send reset link to the alternate email address you provided when you created your account. Sign in to your Email & Office Dashboard (use your email address and password). From Chat in Windows 11, select Open Teams. ![]()
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